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Burger King is piloting OpenAI-powered headsets in 500 US restaurants that analyse drive-thru conversations, coach staff in real time and track hospitality signals such as whether employees say “please” and “thank you”. What Is BK Assistant and How Does It Work?...

New research from Pegasystems and YouGov shows that most consumers in the UK and US remain wary of generative AI in customer service, preferring human interaction despite widespread corporate investment in chatbots and automated support. What the Research Found The...

Instagram says it will begin notifying parents if their teen repeatedly searches for suicide or self-harm-related terms within a short period, adding to its existing content controls as scrutiny of teen digital wellbeing intensifies. How The Alerts Will Work The...

Samsung has unveiled a new display technology on its Galaxy S26 Ultra that allows users to activate a built-in privacy mode on a per-app basis, limiting what can be seen from side angles without the need for stick-on screen filters. How the Privacy Display Works...

ServiceNow claims its new Autonomous Workforce AI is now resolving more than 90 per cent of targeted Level 1 IT help desk tickets inside its own organisation, marking a significant step in the shift from AI assistance to AI execution. Autonomous Workforce and...

Google has announced plans to build a new data centre in Pine Island, Minnesota, powered by wind, solar and a 300-megawatt, 100-hour iron-air battery supplied by US startup Form Energy, marking a significant test of long-duration energy storage at hyperscale....

Here's a way to reduce the amount of 'hallucinations' in the outputs of your prompts with the use of ... another prompt ... albeit set up as a "Custom Instructions" within the settings of your Copilot or ChatGPT setup. [Note - To Watch This Video without...

Passkeys let you sign in without a password, dramatically reducing the risk of phishing and credential theft, and most UK business users can set one up on their Microsoft 365 or Google Workspace account in just a few minutes. What Is A Passkey? A passkey is a...

Ring’s latest AI-powered tool, designed to help find lost dogs and monitor wildfires, has prompted a backlash over how far neighbourhood camera networks should go. Search Party Expanded Ring, owned by Amazon, has just expanded its new Search Party feature across...

New research suggests that generative AI adoption may actually intensify work patterns and increase burnout risk rather than reduce workload. Research (Inside A Live Company) For several years, generative artificial intelligence has been promoted as a way to reduce...