APOC IT Technical Support Liverpool

TECHNICAL SUPPORT

We offer a range of IT support plans graded as Bronze, Silver, Gold and Platinum depending on the needs of your company.  Our plans include remote and on site support tailored to your requirements.  Some of the advantages of the support plans we offer include being able to budget for IT costs and a Service Level Agreement (SLA) agreed by both parties.

What can be covered by our plans

Unlimited Support Calls/Troubleshooting Incidents

Online Support Ticket Facility

Secure Remote Access To All Your Computers And Servers

Daily/Weekly Backup Check (tape/hard drive/online)

Windows Updates Installed Automatically

Service Level Agreement (SLA) Guarantee

Minor Maintenance Tasks

Virus Log Management

Existing Software Updates (Minor Versions)

Disaster Recovery Plan

ISP Management

Domain Name Management

Application Deployment

On-Site Support

New Equipment Installation

Procurement Advice and Research

Asset Register

Strategy Planning

Space Monitoring On Server

Backup Test (every 6 months)

The support plans are aimed at companies who rely on their IT infrastructure and need the assurance that any computer issues will be dealt with quickly and efficiently.

The Service Level Agreement is a document that is discussed prior to a service plan contract being signed.  It is reviewed on a regular basis to include changes to the IT configuration and services within your business.

Points detailed in the SLA include:

  • Response times (depending on whether the issue affects the whole network e.g. server down) or a single user
  • Where responsibility lies for each part of the network or IT related service (e.g. broadband, backups)
  • It is important to also include what is not covered by the support plan.
APOC IT SLA Liverpool

OUR CORE SERVICES

ONSITE SUPPORT

As part of our support plan, if an issue cannot be solved remotely we will provide an onsite engineer to fix it with no extra cost.

SUPPORT CALLS

Our plans include telephone and online remote support for incidents relating to your existing hardware and software.

EQUIPMENT INSTALLATION

Our support plans are designed to cover your existing hardware infrastructure.  If hardware faults occur, we’ll setup and configure replacement hardware.

ANTIVIRUS SUPPORT

If a server virus solution has been installed then we’ll periodically verify that no viruses have been detected on the network and perform relevant remedial work.

BACKUP CHECKS

Where a backup has been scheduled on your server, we will connect remotely on a weekly basis to confirm that the backup is taking place.

APPLICATION DEPLOYMENT

We can install new software on all the computers, clients and servers.  This also includes any major version updates of existing software.

Do we have the solution you’re looking for?

Contact us today and let’s get things started!